EMPLOYMENT OPPORTUNITIES

Job Posting

Client Service Representative / Sales
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About Us

Lighthouse Document Technologies is a full-service document support and information management company. We provide the tools, technology, and strategies that law firms, corporations & government agencies require to successfully achieve the demands of effective document management. Our services include document imaging, reprographics, native file conversion and electronic data discovery.

Job Description

To act as liaison and relationship manager between Lighthouse and its clients.

Job Duties include:

Field calls from clients.
Responsible for picking up and dropping off projects to the clients.
Obtain proper information specific to case, project and deadline in a detailed manner.
Inform Clients of service offerings, prices, deadline information, anticipated delays or changes in workflow, or any other information needed by client.
Prepare project Work Orders, enter projects into system.
Follows up with Clients on instructions, pricing and deadlines.
Handle all client related issues with professionalism and courtesy.
Communicates project specs to appropriate individuals within specific departments and processes orders according to procedure.
Coordinate "pre sale" development with sales team including pricing, availability, configuration and deadlines.
Partner with Account Manager to meet and exceed client's service expectations.
Identify and pursue new business opportunities.

Preferred Skills:

Strong Oral and Written Communication Skills.
Self starter.
Problem solver.
Organized.
Deadline driven.
Flexible.
Sense of urgency.
Strong computer skills.
Excellent references.

Education/Training

Degree: Bachelor of Arts Degree

Experience:

Prior sales, customer service or legal experience is helpful but not critical to obtaining position. Lighthouse will train candidates in the industry specifics.

Please submit resumes to

hr@lighthousedt.com